INNOVA

smart interactions

between people and organizations

our product

One single solution to replace them all. Cloud-based, soft & hard agnostic, anytime on any device

A omnichannel platform for personalizing interactions at every stage of the employee and consumer’s journey. Deliver personalized customer experiences, at scale. Enable biometric payments to create a unified experience. Redefine success for your business using official WhatsApp Business API. Seamlessly integrates all communication channels. Build, scale and optimize through a single development toolset, improving time to market.

Analysis

Actionable data-driven insights to manage risks and enhance your overall business performance. Our analytics utilizes AI and machine learning to leverage historical data and behavior patterns. You can anticipate customer needs by identifying demand trends, seasonality and preferences and aligning your operations accordingly.  

Automation

Unleash the power of conversation automation. Let chat-bots work for your different business needs. Empower business units with purpose-specific bots and a simple voice escalation. Streamline processes and flows across channels for better services, sales, support and operations. Identify desired process flows and get started in no time.

Loyalty

Turn leads into revenue. Organize, prioritize and engage prospects enabling new services, transactions and experiences. Provide seamless and round-the-clock assistance with support automation. A framework designed to personalize every stage of your customers’ journey. From acquisition to advocacy, driving measurable results.

key skills 

Operate more efficiently and proactively. Build complex, re-usable, business-specific skills designed to quickly accelerate and scale your organization. Your path to effortless engagement, retention and building loyal people.

Communication

Stay top of mind with less effort. Trigger communication based on key customer events. Maintain consistent interactions across multiple channels at the right time, with the right message. Turn conversations into conversions.

Billing & Payments

Accept pays anywhere, at any moment. Enabling our native payment capabilities in your bot system and interactions will let consumers purchase your products or services without leaving the platform in a seamless, secure and frictionless way. Enable invoicing, paylinks, QR, subscriptions and donations. A integrated compliance and fraud protection global network, ready-to-use.

Biometrics

Passwordless authentication for high risk transactions. Voice or face-based security. Adaptive learning. Store encrypted user patterns on your own servers. Measure success.

capabilities

Make sure every digital experience and interaction, in every industry, everywhere. We help organizations transform with precise AI-powered answers and intelligent automation from data in one unified platform.

Digital Strategy

Automatically sync data from your warehouse out to the destination tools you rely on to engage customers. Make data-driven decisions. Personalize their experience and increase loyalty.

Global Compliance

Accelerate compliance with regulations. Create, activate, and iterate faster for better results. Deliver personalized and omnichannel campaigns to real-time targeted audiences.

Secure Data

Information security and data protection is embedded into our people, processes and technology. Work confidently with enterprise-grade security. Configure advanced permissions & security settings.

Marketing Strategy

AI-powered customer engagement built on trusted data for precise, intelligent, impactful outputs. Deliver, manage and track optimal customer engagements across devices.

Personalization

Activate highly personalized experiences for the entire customer journey with real-time customer data, and go from idea to campaign in minutes. 

Social Media

Deepen customer relationships and efficiently grow your brand by personalizing customer interactions on every channel from a unified and data-first multichannel solution.

packaged solutions

cross-functional collaboration made easy

Every team, one platform. Create exceptional high-performing teams and services people love. Highly personalised and context-aware interactions that exceed expectations.

Marketing
    Marketing

    driving sales

    Gain a 360° view of your customers: uncover insights into their behavior, and identify frictions. Easily craft hyper-personalized campaigns across channels that drive conversions, loyalty and ROI. Enable personal brand-to-consumer interactions. Active & engaged global and diverse users that are highly connected and attentive. Convert window shoppers into loyal customers.

    Sales
      Sales

      well-targeted

      Automated self-service activation. Tailored opt-in with QR codes and biometrics. Cross selling with video, product newsletters and offers. Upselling with omnichannel campaigns, alerts, coupons, promotions and discounts based on user’s location and preferences. Answers automation, build multilingual bots with custom flows to optimize your funnel. Conversion rate tracking. Empower agents with a unified customer view across all channels.

      Support
        Support

        satisfaction

        Effortlessly scale support with AI powered bots, code-free. Automate and deliver value faster where it’s more powerful and effective. Personalized, customized and multilingual workflows. Confidently deliver proactive assistance to minimize inbound support volume by leveraging robust data to address customer needs before they reach out. Easy voice & video escalation. Give users the support they need before they need it.

        Hospitality
          Hospitality

          memorable experiences

          Turn conversations into reservations. Stay in touch with guests from pre-arrival to post-departure, anywhere. Proactively check-in. Enable payments and biometrics. Manage orders, reservations, alerts, feedback, updates, promotions and queries. Create your own loyalty program. Deliver personalized and effortless experiences, at scale. Provide first-class services.

          H R
            H R

            needs & skills

            Transform the employee experience. Simplify recruiting with automation. Automated onboarding processes and tasks. Assist your employees 24/7 and give them the answers they need in no time.

            Events
              Events

              experiences matter

              Enable promotions, surveys, cross-selling, payments and routing to personalized services at scale. Deliver experiences customers love.

              Retail
                Retail

                unparalleled visibility

                Inventory and packaging management. Optimize route planning. Real time last-mile delivery tracking.

                Insurance
                  Insurance

                  security relationship

                  Transform risk and complexity into opportunities to improve safety operations. Verify identity with biometrics. Omnichannel worklow: access 24/7 to update personal information and policy details. Automate answers, payments and reminders. Clients expect to have access to their assets anywhere, at any time. You can get ahead of client issues before they happen.

                  Health
                    Health

                    improved care

                    Our Digital Health Record are engineered to simplify the complexities of modern healthcare management, and can help care providers reduce costs and improve efficiency. Scheduling, stocks, queries, orders, payments management. Reduce response and resolution time. Integrate video and biometrics to procecess enabling clinicians and patients to omnichannel access information anywhere, anytime.

                    Security
                      Security

                      go beyond

                      Comprehensive workflows to protect people, facilities and assets. Agnostic-hardware hub. Get video surveillance notifications. 24hrs recording options on private storage. Access privately and securely on the go. Smart notifications proactively expose activity. Artificial Intelligence provides accurate alerts.

                      Travel
                        Travel

                        tailor experiences

                        Customise itineraries, share videos, send alerts, updates, offers and reminders. Assist passengers in real time: speak their language and support in their time zones. Multilingual care.

                        Supply Chain
                          Supply Chain

                          transparency

                          Track availability of stocks. Proactive updates for customers, partners & dealers. Smart routing. Real-time feedback for an enhanced order management. Seamless support made simple.

                          Geofencing
                            Geofencing

                            active and passive

                            Enable location-based services and payments. Only target relevant users. Offer real time incentives. Easy geofence management. Increased sales, more customer engagement and a deeper understanding of their public using location-based analysis. Timely push notifications and events when they walk or drive by.

                            Real State
                              Real State

                              personalised interactions

                              Answer questions, share videos, allow customers to schedule visits, send follow-up later. Automate support 24×7. Multilingual access.

                              Identity
                                Identity

                                passwordless access

                                Forget passwords: be recognized. Identity proofing, risk assessment and compliance for employees, partners, contractors and customers. Enable multiple biometrics. Data privacy automated.

                                Secure, easy to use, endlessly extendable.

                                Engagement at scale, on any channel and throughout the entire customer cycle

                                realize value, impact quickly

                                Your all–in–one connected services platform. Meet your customers where they are. Put your brand in the chats that your customers love. Enable conversational AI solutions fast with a proven delivery methodology, and deliver convenience to your users and people.

                                locations

                                11305 Four Points Dr. Building 2, Suite 117
                                Austin, TX 78726-2204
                                United States of America

                                Avenida Córdoba 972
                                Buenos Aires
                                Argentina

                                contact 24/7

                                contact@innova.win

                                Copyright © 2023 INNOVA. All rights reserved.